Crown Garage Door ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website at crowngd.com or use our services.
1. Information We Collect
Information You Provide
When you contact us through our website, we collect information you voluntarily provide, including:
- Full name
- Phone number
- ZIP code
- Description of your garage door issue
- Any additional details you choose to share
Information Collected Automatically
When you visit our website, we may automatically collect:
- IP address and approximate location
- Browser type and device information
- Pages visited and time spent on our site
- Referring website
2. How We Use Your Information
We use the information we collect to:
- Respond to your service requests and inquiries
- Provide and improve our garage door repair services
- Schedule appointments and provide service estimates
- Communicate with you about your service
- Send appointment reminders and follow-ups
- Improve our website and services
- Comply with legal obligations
3. How We Share Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service providers: We use trusted third-party services (such as Make.com and Telegram) to receive and manage lead notifications.
- Legal requirements: If required by law, court order, or government request.
- Protection of rights: To protect our rights, property, or safety, or that of our customers.
4. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies, including Google Analytics and Google Ads conversion tracking, to help us understand how visitors use our site and improve our services. You can control cookies through your browser settings.
5. Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Your Rights
You have the right to:
- Request access to the personal information we have about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of marketing communications
To exercise these rights, please contact us at the phone number listed below.
7. Children's Privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.
10. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
- Phone: (856) 271-6504
- Website: crowngd.com
- Service Areas: Philadelphia, PA and South Jersey (Cherry Hill, Marlton, Voorhees, and surrounding areas)